Dear Bella Smile patients and families,
While many things have changed, one thing has remained constant: our unyielding commitment to your safety and well-being.
At your next visit, you may notice a few changes as we update some protocols to contain the spread of COVID-19.
Infection Control Protocols
The application of the strictest, evidenced-based universal infection control measures has always been the top priority for our practice, and we will continue to follow the latest recommendations from the Centers for Disease Control. As you approach your next appointment, these are a few changes you may notice:
·Our office will contact you beforehand to ask some requisite screening questions via an online questionnaire to confirm that you are healthy enough to proceed with your planned visit to our office to receive orthodontic treatment. Please have this completed immediately. If it is not received by 1 pm the day before your appointment we may have to cancel/reschedule your appointment. We request your kind understanding if we need to reschedule your appointment secondary to concerns about your health and well-being.
·Also, anyone entering the office MUST wear their own face covering / mask. This also includes minors.
·We have hand sanitizer available that we will encourage you use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed. We continue to encourage hand washing upon arrival at our office.
·We will be regularly cleaning and disinfecting hard surfaces in the reception area including door handles. We have also increased the frequency of professional cleanings performed in our office.
·Next, we are asking that all patients please brush and floss their teeth at home directly prior to their appointment, as our brushing station will be closed for now.
·You may see that our waiting room is not currently offering magazines and use of the computer kiosk or computer check in since those items are difficult to clean and disinfect.
·Appointments will be continued to be managed to allow for appropriate social distancing between patients. This may mean that you’re offered fewer options for scheduling your appointment. We appreciate your continued understanding with respect to the availability of certain types of appointments. We will also be adding barrier walls between the open bay chairs to help with social distancing.
·To limit the number of people in our office, only the patient shall be allowed in our office during their appointment. We respectfully ask all siblings, parents and guardians to please wait in the car or outside of the office and have their mobile phone on and ready to take our call (ringer on). For children who are coming in for an appointment, we ask that they bring a phone with them so they can take a video of me making recommendations for their child to bring back to their parents. For young children, we ask that only one parent accompany the child to their appointment.
·Please arrive 10 minutes prior to your appointment time. When you arrive please call/text our office to notify us that you are outside at 415-292-2345 (Laurel office) or 415-865-1122 (Page office).
·A team member will come and greet the patient upon entering the office. We will then scan the patient's temperature and then escort them into the office to wash hands with warm water and soap, have them do a pre-procedural mouth rinse with a 1% hydrogen peroxide rinse to help minimize any bacterial or viral transmission in the saliva as recommended by the American Association of Orthodontists.
·When the appointment has concluded, a team member will notify you. If you have a question from the car please do not hesitate to call or text the office while you are waiting, and we will assist you.
If we need to reschedule your appointment, we will contact you over the next few weeks to arrange your new appointment. If you don’t hear from us or do not have a future scheduled appointment, please contact our office at 415-292-2345 (Laurel), firstname.lastname@example.org or 415-865-1122 (Page) email@example.com.
We are unable to provide orthodontic treatment to anyone who is a confirmed COVID-19 case, is suspected to have COVID-19 or has come into contact with a confirmed or suspected COVID-19 case and has not been tested. If you are unsure, or even if you have cold and flu-like symptoms, please contact our office to reschedule your appointment. It is safer for our clinic and the community as a whole, if we defer your appointment by a few weeks, where there is even the slightest potential for COVID-19 transmission.
Thank you in advance for your compliance and consideration of all of these requirements. We understand the burden that this has on you and your family and we appreciate your patience and understanding as we adhere to these guidelines. If you have any questions in regards to these new protocols, please feel free to reach out to us.
Finally, thank you for continuing to entrust your orthodontic care to our experienced team. We sincerely appreciate your trust and loyalty and very much look forward to welcoming you back into our practice.
The Bella Smile Team