While many things have changed, one thing has remained constant: our unyielding commitment to your safety and well-being.
We continue to update our protocols to prevent the spread of COVID-19.
Infection Control Protocols
·The application of the strictest, evidenced-based universal infection control measures has always been the top priority for our practice, and we will continue to follow the latest recommendations from the Centers for Disease Control.
·You will be sent an online questionnaire to confirm that you are healthy enough to proceed with your planned visit to our office to receive orthodontic treatment. Please have this completed immediately. If it is not received by 1 pm the day before your appointment we may have to cancel/reschedule your appointment. We request your kind understanding if we need to reschedule your appointment secondary to concerns about your health and well-being.
·Masks are required to enter the office
·We have hand sanitizer available and encourage hand washing upon arrival.
·We will be regularly cleaning and disinfecting hard surfaces in the reception area including door handles. We have also increased the frequency of professional cleanings performed in our office.
·To limit the number of people in our office, we advise that only one parent accompany thier child during their appointment. We respectfully ask all siblings, parents and guardians to please wait in the car or outside of the office and have their mobile phone on and ready to take our call (ringer on).
·Upon arrival, we continue to take temperatures and have our patients do a pre-procedural mouth rinse with a 1% hydrogen peroxide rinse to help minimize any bacterial or viral transmission in the saliva as recommended by the American Association of Orthodontists.
·We continue to use partitions between the chairs in the open bay and have air purifiers in each room.
·We are unable to provide orthodontic treatment to anyone who is a confirmed COVID-19 case, is suspected to have COVID-19 or has come into contact with a confirmed or suspected COVID-19 case and has not been tested. If you are unsure, or even if you have cold and flu-like symptoms, please contact our office to reschedule your appointment. It is safer for our clinic and the community as a whole, if we defer your appointment by a few weeks, where there is even the slightest potential for COVID-19 transmission.
Thank you in advance for your compliance and consideration of all of these requirements.